In this course:

Communication with clients is an important and often overlooked component of the veterinary field. Every client interaction requires communication. Relief veterinarians, especially, have an uphill climb when it comes to communication. Relief veterinarians often have thirty seconds to a minute to make a good impression on clients and build trust in order to achieve the compliance necessary in most interactions. This course will focus on quick ways to establish and build trust with clients.

  • Understand how silent communication affects our interactions.

  • Learn to build trust through empathy and reflective listening techniques.

  • Learn how to make interactions count.

  • Build tools for more effective communication that can lead to increased compliance.

Course curriculum

    1. Communication for the Relief Veterinarian

    2. Communication for the Relief Veterinarian- Quiz

About this course

  • Free
  • 2 lessons
  • 1.5 hours of video content

Instructor

Jessica Lovegrove

DVM

Dr. Jessica Lovegrove is a relief veterinarian currently based out of Tennessee. She is a 2019 graduate of the University of Tennessee College of Veterinary Medicine. She practiced for eight months in Texas before the pandemic erupted and pushed her into relief medicine. Dr. Lovegrove is an avid believer that anyone can do relief medicine and believes strongly that relief veterinarians have a lot to offer the profession. She thinks relief medicine can help relief veterinarians, associate veterinarians, and owners alike to achieve a better work life balance. She also wants to help and encourage newer relief veterinarians who are either struggling to make the leap or are searching for the answers to questions she asked when she started. She is also very passionate about communication training and enjoys the idea of developing deeper bonds with her relief community. Outside of practicing relief veterinary medicine, Dr. Lovegrove has many hobbies including gardening, writing, martial arts, and hiking. She loves spending time with her family, three dogs, and two cats. Dr. Lovegrove is a large advocate for mental health and work-life balance. As the founding president of the Relief Veterinary Medical Association, she looks forward to being a big supporter in the advancement of the relief profession.